Legal

Privacy Policy

How we collect, use, and protect your personal information.

📅 Effective Date: 1 January 2025 🔄 Last Updated: May 2025

NPNT Luxury Wears ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights in relation to that data.

1. Overview

This policy applies to all personal data collected through the NPNT Luxury Wears website, mobile experience, WhatsApp communications, and any other interactions you have with us.

By using our Platform or making a purchase, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

NPNT Luxury Wears operates from Lagos, Nigeria, and our data practices are guided by the principles of the Nigerian Data Protection Act (NDPA) 2023 and general best practices for data protection.

2. Data We Collect

2.1 Information You Provide Directly

  • Account information: Full name, email address, phone number, password (encrypted)
  • Order information: Delivery address, order details, payment confirmation references
  • Communication data: Messages sent via contact forms, support tickets, WhatsApp, or email
  • Profile updates: Any information you choose to add or edit in your account settings

2.2 Information Collected Automatically

  • Device data: Browser type, operating system, device type
  • Usage data: Pages visited, time spent, click behaviour, referral source
  • Session data: Login session tokens for authentication (stored securely in cookies)
  • IP address: Used for fraud prevention and security logging

2.3 Payment Information

We do not store your full card or bank account details. All payment processing is handled by Paystack, a PCI-DSS compliant payment processor. We only store transaction reference numbers and payment status for order fulfilment.

3. How We Use Your Data

We use the data we collect for the following purposes:

  • To process, fulfil, and communicate updates about your orders
  • To create and manage your account securely
  • To respond to your enquiries, complaints, and support tickets
  • To send you transactional communications (order confirmations, shipping updates)
  • To send marketing communications if you have opted in (you can opt out at any time)
  • To improve our website, product listings, and customer experience
  • To detect and prevent fraud, abuse, and security threats
  • To comply with legal obligations

We will never sell your personal data to third parties or use it in ways that are not described in this policy.

4. Sharing Your Information

We share your personal data only where necessary, and only with the following categories of trusted third parties:

  • Payment processors (Paystack): To process transactions securely
  • Delivery partners and logistics providers: Name and delivery address to fulfil your order
  • WhatsApp Business: If you communicate with us via WhatsApp, your messages are subject to WhatsApp's own privacy policy
  • Analytics tools: Anonymised usage data to help us understand how the Platform is used
  • Legal authorities: Where required by law, court order, or governmental authority

We do not sell, rent, or lease your personal information to any third party for their own marketing or commercial purposes.

5. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including:

  • Encrypted password storage (bcrypt hashing)
  • HTTPS encryption for all data in transit
  • Secure session tokens with expiry controls
  • Access controls limiting who within our organisation can access your data
  • Regular security reviews of our platform

We retain your personal data for as long as your account is active, or as long as required to fulfil our legal and business obligations. You may request deletion of your account and personal data at any time.

While we take security seriously, no online platform can guarantee 100% security. In the event of a data breach, we will notify affected users as required by applicable law.

6. Cookies & Session Storage

We use cookies and local/session storage for the following purposes:

  • Authentication cookies: To keep you logged in securely across sessions
  • Preference storage: To remember your display theme (dark/light mode), cart contents, and wishlist items
  • Analytics cookies: To understand how visitors use our site (anonymised)

Essential cookies are required for the Platform to function and cannot be disabled. You may control non-essential cookies through your browser settings. Disabling cookies may affect certain features of the Platform.

7. Your Rights

You have the following rights regarding your personal data. To exercise any of these, contact us at Privateonline444@gmail.com:

👁 Right of Access
Request a copy of the personal data we hold about you.
✏️ Right to Rectification
Request correction of inaccurate or incomplete data.
🗑 Right to Erasure
Request deletion of your personal data ("right to be forgotten").
🚫 Right to Object
Object to processing of your data for marketing purposes.
📦 Right to Portability
Request your data in a structured, machine-readable format.
⏸ Right to Restrict
Request restriction of processing while a complaint is reviewed.

We will respond to all valid requests within 30 days. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our Platform is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at Privateonline444@gmail.com and we will delete the data promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify registered users via email. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please contact us:

We are committed to resolving all privacy concerns promptly and transparently.